Privacy Policy

We respect and protect your privacy. We do not sell, rent, or share any portion of our customer mailing list to third parties.

All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods to keep you personal information safe. Credit card information is used to verify that the purchaser is at least 21 years of age or older.  This information is also fully encrypted.

Security Policy

For your security, our web-based ordering process utilizes the most up to date Secure Socket Layer (SSL) technology. The software ensures that all sales transaction information is transferred safely via encrypted methods.

Shipping

Niven Family Wine Estates complies with all federal, state and local laws regarding sale of alcohol to minors. All wine shipments require an adult signature (21 years old or older with proper identification of age) for delivery. If no one is available to receive the package, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to the distribution center it originated from, resulting in additional shipping costs. We strongly recommend delivery of wine shipments to a business, rather than a home address. Many states now require the collection and remittance of sales and/or excise taxes. If your state is one of them, we will calculate these taxes for you and include them in the total amount charged to your credit card. Orders are processed as quickly as possible upon receipt, but may take up to 3 business days to process. Credit card authorization and verification must be received prior to processing. You will be notified and provided with a tracking number at the email address you provide when your order ships.

All orders are shipped via the best possible manner depending on your location. Most orders are shipped within 1-3 business days, excluding holidays and weekends. If your order needs to arrive by a specific date, such as for a gift or prior to travel, please call us directly. Weather conditions (heat or cold) may delay shipments until more favorable conditions exist. To protect wine from potential damage in winter and summer, we recommend expedited shipping. If you have concerns about weather conditions or wish to arrange for specific timing of your order, please call us at (805) 269-8200 or email us at orders@nivenfamilywines.com.

Privacy

We will never share, sell or rent personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending emails based on your request for information. All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods to keep your personal information safe. Credit card numbers are kept on file for future purchases. For your security, these credit card numbers are stored in secure, encrypted databases and are not accessible by company personnel or third parties.

Returns

Niven Family Wine Estates guarantees our wines. Your satisfaction is our priority. If you are dissatisfied with your order, please contact us within 3 days of receipt of your purchase for assistance at (805) 269-8200 or email us at orders@nivenfamilywines.com .

Terms & Conditions

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state outside of California. By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

Security

Enjoy safe shopping at nivenfamilywines.com/purchase/ . Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.